Our center offers professional and confidential psychological support to individuals who have experienced traumatic events – such as domestic violence, sexual violence, abuse, or other forms of psychological trauma. The service is available to both adults and children and complies with the Victim Support Act and the guidelines of the Estonian Social Insurance Board.

Purpose of the service:

To help individuals recover from traumatic experiences by providing a safe space, psychological support, and personalized interventions that support healing and reduce the long-term effects of trauma on daily life.

Service process:

1. Initial contact – the client can contact our center directly or be referred by a victim support worker.

2. Assessment – a psychologist or peer counselor conducts an initial assessment to identify the client’s needs and the appropriate intervention.

3. Individual counseling – we offer individual mental health counseling with a psychologist or, if needed, a peer counselor. Trauma-informed psychotherapy may be included.

4. Collaborative network – with the client’s consent, we may involve other specialists or services (e.g., social workers, legal advisors, support groups).

5. Follow-up support and evaluation – we collect regular feedback throughout the service and plan further steps accordingly.

Duration and scope of the service:

The scope of the service is determined individually based on the client’s needs and according to the limits set by the Social Insurance Board. The service is free of charge for the client – it is funded by the state under a contractual agreement.

Privacy and data protection:

All personal data collected during the provision of the service is protected in accordance with the General Data Protection Regulation (GDPR) and the data processing agreement concluded with the Social Insurance Board. Data is processed only to the minimum necessary extent and for legitimate purposes only.